hungree.me - My Venue

hungree.me – My Venue

This help overview guides you and your crew understand how to use the management functions of hungree.me.

MyVenue – Help Overview

Logging In

You can access hungree.me MyVenue on any device with an internet connection and a browser. (including your computer, iPad/tablet or smart phone).

To access it, go to: https://myvenue.hungree.me/ and you’ll be presented with this screen:

Your username and password will have been provided to you by the hungree.me team.

Enter your username and password, and select the ‘Remember Me’ box if you like, then click/tap on ‘Login’.

To reset your password, click on the ‘Forgot Password?’ link and provide your email address.
Main Menu
The Main Menu of hungree.me MyVenue provides you with four options for managing your venue. Each of these is explained in detailed in the following sections.

Manage Venue – Change options for your venue including having different menus per location type, displaying a ‘message of the day’ and nominating a ‘wait time’ for orders.

Manage Tables – Turn table locations off and on, and change the ‘type’ of table location.

Manage Menus – Turn menus off and on, set the time of day they are active, create new menus and add items to them, or switch off and on individual items which are not available.

Manage Items – View and update items available to sell.

Manage Bookings – [If applicable to your venue] A list of all booking slots including their booking status, view basic reports on booking status.

Review Orders – A list of all orders including their payment status, view basic reports on payments.

The Main Menu also has a Profile Page where you can view your email address and basic details, and reset a password reset.
Manage Venue
The Manage Venue screen lets you control important aspects of your venue and gives you control over how messages and menus are presented to your customers.

Some of the information on Manage Venue is ‘read only’ as they are used for control of how hungree.me handles your orders and payments.

When you tap on ‘Manage Venue’ you are presented with a simple summary screen.

The information on this screen shows your hungree.me venue ID, your venue name, town/suburb and shows whether you are in ‘LIVE’ or ‘TEST’ mode.

Tapping on the ‘Edit Venue Details‘ button displays a pop-up screen with additional information:

There is a lot of information there, so let’s break it down into things to do with your venue itself, QR ordering behaviour/appearance, and technical bits.

Venue Information

Venue Name – Your venue’s name.

Venue Type – This will pop up a choice of: Restaurant/Café, Accommodation, or Club.

Address Line 1 – Street address of your venue

Address Line 2 – Street address of your venue (if you require more address details)

Venue Town – The town or suburb of your venue

Venue State – This will pop up a choice of Australian states and territories

Venue Postcode – Enter your 4 digit postcode

Venue Country – Enter your country

Venue Timezone – Select the most appropriate time zone for your venue

Venue Telephone Number – Enter the contact number for your venue

Venue Email – Enter the email address for your venue

QR Ordering Behaviour

Do you allow order now/pay later? – If set to ‘Yes’ (1) this allows orders to be placed without being paid for along the way. Your venue team will need to take payment for the order before the parties leaves.

Offer initial choice of dine-in or take-away? – When this option is activated it gives customers the choice between accessing a dine in, or take-away menu, regardless of which table they have scanned. When this is turned off (‘0’) the menus associated with their scan location are displayed.

Do you have different menus by table type? – When set to ‘Yes’ this allows you to offer different menus to customers based on which table location they scan. For example, if your venue offers take away, table service and a reduced bar menu, you can make different menu sets available for each location type. If switched off, customers are displayed the same, full menu at all locations.

Wait time in minutes for order fulfilment? – This lets you set a time in minutes which is used to display a message to the customer so they understand how long their order may take. For example, if you set this to 20, and the customer orders take-away at 12:30pm, they will receive a message saying that their order will be ready at approximately 12:50pm. If this is set to ‘0’ then no message is displayed.

Special Message on Menus? – Lets you place a call-to-action button on your QR scanning menu page with a special message, such as terms and conditions, a link to your web site, a promotion etc. This field lets you set this to ‘Yes’ or ‘No’. (see below)

Automatically reset tables overnight? – Setting this to ‘Yes’ will re-activate all tables that have been marked as ‘Inactive’ during the day. Setting it to ‘No’ means that tables will need to be changed to ‘Active’ manually.

Special Message – A short sentence that is displayed if ‘Special Message on Menus’ is turned on.

Special Message Web Address – An internet address that the customer is taken to if they tap on the special message button on their menu.

Technical Stuff

Good news! You don’t have to worry about any of these bits. They are greyed out and unable to be changed. The trusty team at hungree.me will take care of these for you.

Important! Don’t forget to tap the ‘UPDATE’ button at the bottom of the pop-up box to save your changes.

Or, click on the ‘X’ button at the top-right to close without making any changes.
Manage Tables
Summary

The Manage Tables screen gives you control over which table locations are ‘active’ for QR code ordering, and what type of table they are.

The screen looks like this:

It shows a list of all of your table locations and what type they are (Restaurant, Bonus [Loyalty], In-Room, Store, and Take-Away).

The Turn All OFF/On button at the top of the menu will toggle ALL of your tables ‘Off’ or ‘On’. This can be handy to prevent orders coming through towards the end of the days’ trade, or to ensure that al table locations are switched ‘On’ at the start of trade.

There are three control buttons, and one information field, next to each table. These are:

Active/Inactive – This toggles a table on or off so you can easily turn off a table location. This prevents customers from using the QR ordering on that table until it is switched back on again.

Special Menu – Indicates if a specific menu has been set up for this table location. (e.g. for highlighting products for sale or browsing at a point of display location etc.)

Change – This lets you change details for that table.

View QR – View the QR code and link to the table location. This displays in a pop-out window. The QR code graphic can be copied or saved to your computer by right-clicking on it.

Changing Tables

When you tap on the Change button, a pop up box appears with details of that table:

You can use this to change the following attributes of that table:

Location Number – This is how you refer to that table in your venue.

Location Type – Tapping on the location type will let you select what type it is – you will be given a list showing: Restaurant, Bonus (Loyalty), Take-Away, In-room and Store. Tap on your selection to change it, or tape on the ‘X’ in the upper-right corner to close the pop up.

Status – Tap on this to change a table location to ‘Active’ or ‘Inactive’. This has the same effect as using the toggle button from the Manage Tables menu.

Room Charge Code – Use this if you are a hospitality venue associated with accommodation (i.e. hotel, motel, etc.) where you allow customers to charge their food and beverage to their room tab.

Days of the Week Active – This lets you toggle what days of the week a table location is active.

If you trade on that table 7 days a week it should be set to ‘SMTWTFS’.

If there are days that that location is not active, replace the letter of the day of the week with a minus (hyphen).

For example, if the table location is not available on weekends you can change it to ‘-MTWTF-‘.

Active From Hour – The hour/time of day that orders are able to be placed from this table.

Active To Hour – The hour/time of the day from which orders are not longer able to be placed from this table.

Both of these are in in ’24 hour’ – for example:

If you open at 8am you can set this to 08:00 Orders at 07:58am will not be accepted, but they will be from 08:00am onwards.

If you do not want any more orders from this table after 10pm set this to 22:00 (Orders at 09:58pm will be accepted, but not from 10pm (22:00 hours) onwards)

Special Menus

The Special Menu feature is being trialled. The purpose of Special Menus is to allow to you attach a menu to a particular table location, rather than it being in a ‘family’ of locations (such as Restaurant, Bar, etc.).

This is useful for when you have promotional items for sale, or if your venue is doing a special event where you are offering limited service range – such as through a foods truck, community event or similar.

If the Special Menu setting is ‘on’ for a table location, the word ‘Yes’ will display in the Manage Tables screen. On the ‘Change’ screen, clicking on the Special Menu button will display the menu(s) attached to this table.

Adding Table/Locations

The Add Location button at the top of the menu will open a screen which allows you to create a new table location.

When adding a new table location, you will need to specify the Location Number (how you refer to that location in your venue), the Location Type (select this by clicking/touching the box and making a selection) and the Status of the location (i.e. active, inactive).

You can also specific the days of the week, and the times of the day, that the table is active. Click on ‘Add‘ to add this to your table list.

Important! You must tap the ‘UPDATE’ button on the bottom of the Edit Table pop up box for your changes to be saved.

Note: If you wish to create a new table location, please contact the hungree.me team to organise setup and to produce a unique QR code for you.

Or, tap the ‘X’ in the upper right corner to close it without changing the table details.

Note: A ‘Take-Away’ or ‘Loyalty’ table is typically given the Location Number of 900. A ‘Store’ table must be given the Location Number of 600.
Manage Customers

Summary

The Manage Customers screen gives you a view of your customers’ ordering habits. It can be useful when following up on a customer’s order when they do not have other details. Future capabilities will allow you to extract your customer records to feed into your CRM, EDM or accounts systems.

The screen looks like this:

This table shows the customer name, their Customer # in CloudPOS, and their basic contact details. There are also toggles to mark customers as inactive.

Tapping or clicking the blue orders icon displays the most recent orders. The screen looks like this:

Once in this screen, tapping/clicking on the blue docket icon displays the receipt voucher for order details, and reprinting:
Manage Items
Items in hungree.me are initially pre-populated when your venue is set up. The Manage Items screen gives you control over which items you load into hungree.me and make available for sale.

The home for all item details is your Point of Sale system; it controls the name, price levels, short and long descriptions, and (where applicable) the image associated with the item. There are four things to remember:

If the required information* regarding your item is NOT set up in your Point of Sale system, hungree.me will prevent you from setting it up.

Updates do not occur automatically. If you make a change in your Point of Sale system, you will need to re-import the item into hungree.me to incorporate those changes.

You can make selected changes to items in hungree.me – such as the item description or unit price – however, these are not permanent. If you refresh the item from your Point of Sale system it will be overwritten.

Updates do not affect previously completed orders, retrospectively. If you have sales that have occured in the past, their price will be set at the point in which they were paid for and finalised. Be careful with making price changes for provisional orders, or during the trading day.

The Manage Items master screen looks like this:

The columns and buttons are:

Key – this is a hungree.me internal number used to uniquely identify an item

Department – this is the item / product department as specified in your Point of Sale system

PLU – this is the product / price look-up code as specified in your Point of Sale System. (often, this is also the barcode number of the product)

Short – the short description of the product as taken from your Point of Sale system. [ Note: this field is editable — click on the field to make minor changes to the description if required. This will not affect your Point of Sale system, and will be overwritten if you re-retrieve the product. ]

Price Level – the sale price level as specified in your Point of Sale System. This is used to differentiate between items that are sold in different units of measure, or different trading conditions. i.e. for beverages sold by the glass, by the bottle, or by the bottle in a retail/take-away scenario.

Price – This is the sale price (including GST where applicable) that is displayed to your customer, as specified in your Point of Sale system for that Price Level. [ Note: this field is editable — click on the field to make an immediate change to the unit price if required. This will not affect your Point of Sale system, and will be overwritten if you re-retrieve the product. ]

Delete – this will permanently REMOVE the item and all menu references to it. hungree.me will CAUTION you if there are past sales for this item, and you attempt to delete them.

Archive – this hide the item without deleting it. Useful for where there is order history and you want to de-clutter your view of items.

Bookable? – this button allows you to toggle whether or not a product is a bookable event (see ‘Bookings’, below);

There is also a ‘Search‘ control at the top of the screen. Use this to search within short description and PLU for items that match.

Retrieving an Item / Creating a New Item

hungree.me uses your Point of Sale system as the ‘source of truth’ for items. This means that you can set up all the details for an item in your Point of Sale system, and then retrieve and present the ones you want to offer through hungree.me, without having to re-enter all of the information. The following steps guide you through how to retrieve an item, and/or to update an existing item:

Check that your item is set up in your Point of Sale system. This includes:

Set up the product with a unique PLU, Price Levels, GST indicator and short description.

If the product has a variable weight – for example vegetables sold by the kilogram – make sure that the Volume values of unit and quantity are set in your Point of Sale system.

Ensure that a product image* has been loaded and that there is a suitable ‘long description’ available.
* Note: The ‘short’ and ‘long’ descriptions for your products are taken from the ‘eCommerce’ tab in your Point of Sale product setup.

* Note: Ideally, images are in good quality PNG format with dimensions no greater than 600px wide and 800px high, with rectangular ratio of 3:4 w:h.
* Note 2: Product images may not be required for menu formats that are non-visual, such as long lists with multiple items.

As a guide, the short and long descriptions and the product images translate to what your customers see, like so:

Click on the ‘Retrieve Item‘ button and enter the PLU of the item you wish to retrieve, and click on ‘Retrieve‘

3. The review item screen will be displayed.

Details of the product fields displayed on this screen are:

PLU – the Price / product lookup-code

Short Name – the Short description of the item [Editable *]

Long Name – the Long description of the item [Editable *]

Image – A thumbnail of the product image

Available / Active? – The status of the item in hungree.me when loaded.

Effective From Date – defaults to today’s date

Effective To Date – defaults to a date in the year 2199

Product Department ID – Product department code as set in your Point of Sale system

Product Group ID – Product group code as set in your Point of Sale system

Product Low Stock Threshold – Where applicable the low-watermark of stock on hand that would trigger a warning in hungree.me. (Note: A value of zero means that no threshold is set.)

hungree.me Product Status – Shows if the PLU already exists for this venue in hungree.me, and if so, what Price Levels and Menus it has been set up in already. (Note: if available, clickable links will take you to a list of the items already set up for this PLU, or the Menu management screen.) If this shows ‘Does not exist’ it means that the PLU has not yet been loaded into hungree.me.

* Note: The short and long description contents will be filtered to remove any apostrophes, or HTML markup. Any changes you make to these fields will not be reflected in your master Point of Sale system, and will be over-written the next time you retrieve an item.

4. Click on the ‘Select Item Price Levels‘ button to select which Price Level(s) you want to load into hungree.me. A screen appears that looks like so:

This screen shows the list of all available Price Levels for this PLU.

The buttons on the right hand side give you the choice of:

Add – This means that the PLU at this Price Level does not currently exist in hungree.me. Clicking on ‘Add‘ will create a new Item at that Price Level.

Replace – This means that the PLU at this Price Level already exists in hungree.me. Clicking on ‘Replace‘ will retrieve the new/updated details for this product, AND will replace the item in any menus that it appears in for that Price Level. Note: it will not retrospectively replace item line price details in previous sales.

To close this screen, click on the small ‘x’ in the top-right corner.

To add this item to a Menu, follow the instructions in the ‘Manage Menus’ instructions, above.

Update Prices – Cloud POS

This feature allows you to fresh the prices of all items you have loaded into hungree.me with the latest prices as stored in the Cloud POS Point of Sale System. It will not add items, or change their descriptions — it will only sweeep through items already prepared in hungree.me to update their prices.

This report can run for up to a couple of minutes depending on the number of products you have loaded into hungree.me. At the end, a summary report will be produced showing the results, which looks like this:

Stock Threshold Report

Where applicable to your venue, the Stock Threshold Report displays a list of all items within selected Departments that are close to, or below, their low-watermark for ideal stock on hand. To set up this report for your venue, please contact hungree.me and we’ll help you out.

To run the report, click on the ‘Stock Thresholds‘ button at the top of the screen.

A pulsing indicator saying ‘Running Report‘ will appear at the top of the screen. Leave this screen displayed while the report runs. This may take several minutes depending on the number of your items.

When finished, the report will display like so:

This report will show the following, grouped by the Product Group as specified in your Point of Sale system:

PLU – the Product / price look-up code of the item

Description – the item short description

Current Stock – the net stock on hand according to your Point of Sale system (adding up stock in all Branches where applicable)

Threshold – the low-watermark stock threshold as set in hungree.me

Action – this reflects the current status of the product in hungree.me, and gives you the option to ‘Turn Off’ the product (i.e. make it not available until you can replenish stock) or ‘Turn On’ the product (i.e. make it available again).

The ‘Print‘ button at the top of the screen allows you print out a copy to your local A4 printer.
Manage Menus
Menus in hungree.me are initially pre-populated when your venue is set up. The Manage Menus screen gives you control over each menu, to create and change what is available for sale, and when, for each table/location type. You can also activate and deactivate menus and items ‘on the fly’ if products are not available.

The Manage Menus screen looks like this:

This screen lists all of the menus linked to your venue.

Menu Preview

Clicking or tapping on each Menu Name will launch a pop-up window for a table location that contains that Menu. This mimics what a customer would see when they scan on a table location, and allows you to ‘preview’ the menu to see how it will look.

Note: When launching this view directly from MyVenue it will override time, date or active status constraints you have on your menus. This allows you to view menus outside of normal operating hours. It will not let you pay for and submit an order.

The ‘Locations‘ heading shows which tables are assigned this menu — a handy reference in case you are checking why a menu does not appear at a particular ordering location in your venue.

Menu Control

There are three control buttons next to each menu. These are:

Active/Inactive – This toggles a menu on or off so you can easily change its availability.

Change – This lets you change certain details for that menu.

Delete – This removes the menu altogether.

The Change Menu screen looks like this:

You can change the following information for each menu:

Menu Name – the display name of your menu

Menu Note – information only, to allow you to make a short note regarding the menu. This is not displayed to the customer.

Applicable Table Types – allows you to select what types of tables this menu is available at. This is used when you set the different table menus option to ‘Yes’ in ‘Manage Venues’. It will pop up a list you can select from:

Accommodation (i.e. In-room dining)

Bonus [Loyalty]

Restaurant

Store

Take-Away

Another special type, Freight, can be set up by our solutions team to allow you to add shipping/delivery costs as a special menu that is not shown to customer.

Sequence – Set the display order for the menu. Menus will display in ascending order – for example, menu 520 will display after menu 480, but before menu 600.

Active From Time – This is the time of day from which this menu is available. i.e. setting it to 11:00 means that this menu will only be displayed to customers from 11am.

Active To Time – This is the time of day from which the menu will be hidden from customers. i.e. setting it to 22:59 means that the menu will be hidden from customers from 11pm onwards.

Active From Date – This is the date from which the menu will appear, in the format yyyymmdd. For example, setting an active from date to 20220501 means that the menu will only be visiual to customers from the 1st May 2022 onwards.

Active To Date – This is the date after which the menu will not appear, in the format yyyymmdd. For example, setting an active from date to 20221231 means that the menu will no longer be visual after the 31st December 2022.

Days Of Week Active – Set which days of the week the menu is visible. Setting this to ‘SMTWTFS’ will make the menu available all week. To make it available for selected days only, substitute a ‘-‘ sign for days where you do not want to display it. For example, to have a menu that is only available Thursdays through to Sundays, set this field to ‘S—TFS’.

Note: Having different menus for the same products but different days of the week may be useful for when you have Take Away or other services that open at different times. For example, you may have a Bar Snacks menu that is only available on weekdays from 7pm, but is available on weekends from 5pm.
Important! Don’t forget to tap the ‘UPDATE’ button at the bottom of the pop-up box to save your changes.

Or, click on the ‘X’ button at the top-right to close without making any changes.

Adding a New Menu

Click on the ‘New Menu‘ button to add a new Menu.

You must complete all fields in the blank Menu screen which appears, then click on ‘Add‘.

You can add items to a menu after it has been created, following the instructions below:

Editing Menu Items

The ‘Edit Menu Items’ button appears at the top of the menu details screen. This allows you to add and remove items within a menu, and to change the sequence in which they appear. It looks like this:

The columns and controls displayed are:

Key – this is an internal hungree.me code used to uniquely identify an item.

Item – this shows the ‘short name’ of the item, together with it’s PLU (Product/Price look-up-code aka Barcode number)

Available – this is a yes/no toggle that allows you to ‘switch off’ an item without deleting it, for example, if it is low on stock or unavailable.

Remove – this will prompt you with a confirmation that you wish to remove this item from this menu. Note: It will not delete the item from the system.

Up / Down – these arrows allow you to change the sequence / order of the items as they appear in the menu.

There are two search controls at the top of this screen. These are:

Search For Items In This Menu – Search in both the short description and the PLU for an item. Useful for long menus where an item may be difficult to locate.

Search to ADD items – Search in both the short description and PLU for an existing item in the system to add to this menu. If matching items are found, a pop-up screen is shown, like this:

Choose the appropriate Price Level for the item you want, and the click on the ‘Add‘ button. This will insert the item at the bottom of the menu you are currently editing.
Manage Bookings
Where applicable for your Venue, the Manage Bookings screen allows you to review the current status of booking slots you have made available.

Note: Deleting and changing Booking Slots is not currently automated. Please contact the hungree.me team if you need assistance.

When looking at Bookings, the term ‘sellable item’ relates to the item that the customer places in their shopping cart, including the description, cost, etc.

Bookings are associated with product items. A collection of bookings which are for the same bookable item are known as ‘sets‘. Booking slots in a set have a common date, start time, and duration. (i.e. for a dinner event, meeting, or similar, where you are selling a discrete number of tickets).

Making an Item Bookable

Note: Making an item bookable changes how it appears in menus when a customer selects it. A consumable item – such as food and beverage – should not be set to ‘bookable’.

a. Go into ‘Manage Items’
b. Find the item
c. Click on the ‘Bookable?’ button next to it. A pop up box will appear showing the current status of this item:

d. Click the ‘Toggle Bookable Status’ button to switch it between having a Bookable Status of ‘Turned On’ or ‘Turned Off’.

The Manage Bookings screen looks like so:

Bookings are displayed in chronological order, with the following information available:

Key – The internal code used by hungree.me to uniquely identify each booking slot.

Type – Letter indicating the type of booking slot, i.e. “Facility”, “Playing”, “Table”, etc.

Item – The hungree.me item code that relates to the ‘sellable item’ that is linked to this booking slot.

PLU – The Product/price-looking code that relates to the ‘sellable item’ that is linked to this booking slot.

Desc – The description of the booking slot.

Date – The date of the booking slot.

Time – The time of day of the booking slot.

Duration – How long the booking slot is in minutes.

Status – Whether or not the slot is ‘Available’, or has been ‘Booked’

Held? – Indicates if there has been a hold placed on the booking slot. (This can occur because a customer is in the middle of booking the slot but has not yet completed their transaction, or the related sellable item has been marked as ‘unavailable’ by Venue Management).

The Booking Report button at the top of the screen will display a printable report of all current bookings and details of the customer who has booked them. It looks like so:

Key – The internal code used by hungree.me to uniquely identify each booking slot.

Type – Letter indicating the type of booking slot, i.e. “Facility”, “Playing”, “Table”, etc.

Item – The hungree.me item code that relates to the ‘sellable item’ that is linked to this booking slot.

PLU – The Product/price-looking code that relates to the ‘sellable item’ that is linked to this booking slot.

Description – The description of the booking slot.

Type – The booking slot type, such as “Playing”, or “Facility”

Order# – The hungree.me order number associated with the booking.

Name – The name of the customer who made the booking.

Phone – The contact phone number of the customer who made the booking.

Email – The email address of the customer who made the booking.

The ‘Print‘ report at the top of the screen allows you to print a copy to your local A4 printer.

NOTE: Selecting a single Booking Set will show details of that set only; clicking the Print button on that screen will product a report filtered for that Set only.

Creating a Booking Set

The ‘Create Booking Set‘ button opens a new window for you to enter details of the set of booking slots to be created in bulk.

Enter the following information to create the Booking Set:

a. Name / Description – The title of the event.

b. Type – Clicking on this item will pop up a list of available event types, such as Dining, Meeting, etc.

c. Chargeable Product/PLU – Type in either the PLU, or part of the name of the Bookable Product, and press the [TAB] key on your keyboard. This will search the avaiable Bookable Products in hungree.me. Select the item that you want associated with this Booking Set. [ Note: If the item you are seeking is not on this list, check that it has been retrieved from the POS, and that the Bookable Product flag is set via Manage Items ]

d. Quantity Available – Enter a number representing the quantity of tickets/seats etc. which are available for sale.

e. Date – Select the date for the event.

f. Time – Select the start time for the event in the format HH:MM, in 24 hour format (i.e. 6:30pm = 18:30)

g. Duration – Enter the duration of the event, in minutes.

Click on the ‘Submit‘ button. After validating your information, the system will create a new booking set and refresh the list to display it.

Making the Booking Slot available to Sell

As Booking Slots are associated with a Product, you will need to add that product to a menu, and then add the menu to be able to sell it.

If you have multiple Booking Slots that are associated with the same Product — such as a regularly occuring meeting or dining event — then these will be displayed for the customer when they are making a booking.

a. Create a menu that features your Bookable Product. (See – Manage Menus –> Create Menu)

b. Ensure there is a Table Location active which is associated with the Menu Type (i.e. Store, or Restaurant)

c. Preview the Menu to view the Booking Slot appear when the Product is selected, e.g.

Selecting the Product shows the bookable details:

When the customer has completed and paid for their order, the Booking Slots are updated to reflect their purchase, and are available to view in the Booking Slot Report.

Marking Unsold Slots as “Unavailable”

Booking Sets may have slots which are unsold in the lead up to a cutoff time for prepraration — such as ordering catering with a lead time of a few business days.

To switch off unsold slots, select the Booking Set from the Manage Bookings screen, and then click on the ‘Toggle Status’ button. All slots currently marked as ‘Available‘ will have their status changed to ‘Unavailable‘. (Clicking this button again will reactive them if required).
Review Orders
The Review Orders screen lets you inspect in-progress, completed and incomplete orders being processed through hungree.me.

It is also a handy way of checking orders flowing through the system to your Kitchen Screen (where applicable for your venue), or to check if a customer queries their order status.

The Review Orders screen may take a few seconds to load, as it retrieves your last 100 orders for display.

Orders are listed with the most recent at the top. From left to right, the following information is displayed:

POS Order # – The sales order number that appears in your Point of Sale system. A blank field will indicate that the order was not completed.

h.me Ref # – The hungree.me internal order number.

Table – The number of the location / table the order was placed from.

Paid – Yes/No indicator that the payment gateway has successfully charged the customer for the order.

Submitted – Yes/No indicator to show that the order has been successfully transmitted to your Point of Sale system.

Value – The total order value (including GST).

When – Date/Time the order was processed and sent to your POS, or a status such as:

* Incomplete * (order started but not completed by the customer), or

* Exception * (non-fatal issue during processing which requires the hungree.me team to investigate)

Tapping or clicking on each order line will display a pop-up box with a copy of the order receipt, such as:

This is similar to what the customer receives as an email receipt if they provide their email address.

Clicking on the ‘Print‘ button at the top of this screen will print a copy of the receipt to your local A4 printer.

Till Rec Summary

At the top of the Review Orders screen is a button labelled ‘Till Rec Summary’. This runs a report summarising the Till payments settlement, which occurs between 6pm and 6pm each day. The transactions listed in this report should match to the net settlement values displayed in the Till Payments Gateway portal.

An example is: